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Best Auto Repair, Auburn

NAPA bbb The Star's Dekalb County 2020 Leader in Auto Repair

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CUSTOMER SERVICE

 7 Verified Review(s)

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

Discover More About Appointments and Repair Services At Brian's Automotive Center in Auburn

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what our customers say

Always friendly, great service and priced Right. Very knowledgeable and trained mechanic.
C


Leo and Brian are Awesome guys and will take very good care of you and your car!!
J


They did an outstanding job I am going to go back for sure
B


Had my 2006 ford f 150 fixed there. They did a very good job.......they fixed all the problems that one of their competitors made . If you are having any mechanical or electrical issues with a vehicle take it there they will get to the bottom of it and it will be done right and they will get it fixed
B


I've been taking my car here for 7 years since i bought it new, oil changes, tune ups, always had good experiences here! Hard to find a trustworthy mechanic, definitely take your vehicles here.
M


Great service easy to work with and fair pricing.
M


  • ACDelco
  • Jasper
  • BBB Accredited Business
  • Napa
  • Car Care Aware
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